Our goal is to provide the easiest and smoothest return process you've ever had from a firearms website. While our general guidelines are listed here, we know there are exceptions to every rule and pride ourselves in making you happy. If you aren't satisfied with your order for ANY reason, return it!
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please use the return options on your order details page in the store OR Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship to US based addresses ONLY. The following states have restricted shipping and may require your order to be refunded: California, Colorado, Connecticut, Illinois, and New York. Please call us at 1-888-74-EARMS to place an order.
We currently cannot ship ammunition to the state of Illinois, high capacity mags to ANY of the states listed above, or various other items that are restricted by zip code.
E-Arms cannot ship most items to the state of Massachusetts.