FAQ

 

I forgot to enter my FFL's shipping information. How do I correct it?

Use the message system located on the "Orders" page or shoot an email to orders@e-arms.com and reference your order number.

I just purchased firearm, where do I tell my FFL to send their FFL copy?

You don't have to. As long as you either selected your FFL's info or filled it in manually, we will contact them and get their needed info.

Will you send a firearm to my house?

No. 

How long does it take to ship a firearm?

We typically send out firearms one business day from the time we receive your FFL's license copy. After you place your order, you'll only hear from us if we can't get a hold of your FFL or when we ship your firearm.

Can I return a firearm?

Yes. Absolutely. You can return anything you purchase from us.

Do you sell used or blemished firearms or parts?

No. We sell only factory new, non-blemished firearms and parts. If you receive anything from us that does not meet your satisfaction, please contact us and we will replace it.

 

How do I purchase a firearm online through e-arms.com?

First, select a local FFL with whom you'd like to do the transfer.  Then, add the firearm to your cart and check out. Use your zipcode in our FFL Selector and select your FFL at checkout.  If you can't find them, just add their name, address, and telephone manually. After entering your payment information, there's nothing left for you to do. We will contact them for their license copy.

Do I need to have my FFL send you their license?

No.  But if you want to, you can have them send it to ffl@e-arms.com and reference your order number.

I provided my FFL's information for shipping my firearm, what else do I need to do?

Nothing else.  We'll contact them for their FFL license copy and send your firearm to them.

I'm in the Austin area, do you allow local pickup?

Yes! Just select us as the FFL or use our name and mailing address (3801 N Capital of Texas Hwy, Suite E-240, PMB 440) at checkout. You will be provided with our physical address after checkout.  We are located near N Lamar and 183.

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